Resources
The Operations Health Checklist
A 10-minute review to spot inefficiencies fast.
Intro
Answer these honestly. If you tick "No" to more than 5, your systems probably need attention.
Checklist
Clarity
- Every process is documented
- Everyone knows their responsibilities
- Handoffs are clearly defined
Data
- Reports are automated
- Metrics are trusted
- No manual copy/paste workarounds
Tools
- Systems integrate properly
- No duplicate data entry
- Software is actually used by the team
Delivery
- Deadlines are predictable
- Workloads are visible
- Fewer than 5 recurring "firefights" per week
Governance
- Risks are tracked
- Changes are documented
- Processes are reviewed quarterly